General Information

What is Fireside, and how does it work?
Fireside is a personal memory-sharing platform that lets you record meaningful conversations and stories with loved ones. Using our app, you can select guided questions, record conversations, and receive an edited recording to capture and preserve special moments forever.

Who can use Fireside to create recordings?
Fireside is designed for everyone! Whether it’s for parents, grandparents, or friends, anyone can record or be recorded. It’s simple enough for those who may be less familiar with technology.

What type of memories or stories can I capture with Fireside?
Fireside allows you to capture everything from family history and life lessons to funny anecdotes and advice. With themes like nostalgic, funny, deep thought-provoking, and inspirational, Fireside prompts stories that matter.

Can the Fireside Vinyl Plaque actually be played on a vinyl record player?
No, the Fireside Vinyl Plaque isn’t designed to be played on a vinyl record player. Instead, it’s a keepsake crafted to beautifully display a special recording. The plaque includes a personalized QR code that, when scanned, links directly to your recorded conversation or message. This way, you can access and share your audio or video memory instantly, without needing any special equipment. It's a modern way to enjoy and preserve cherished memories, combining the look of a classic vinyl with the convenience of digital access.

Usage and Setup

How long does each recording session last?
Each session can be as long as you'd like, though we recommend 20-40 minutes for an enjoyable and focused experience.

Do I need any special equipment to use Fireside?
No special equipment is required. Fireside works on smartphones and tablets, with guided setup instructions for excellent audio and video quality.

Can recordings be done remotely or only in person?
Both! Fireside supports virtual recordings, so loved ones far apart can connect and record together from anywhere.

Is Fireside easy to use for someone who isn’t tech-savvy?
Yes! Fireside is designed to be user-friendly. We provide simple instructions and have a dedicated support team to help along the way.

What happens if I need help setting up or using Fireside?
Fireside offers full customer support. Just reach out, and we’ll be happy to assist with any setup or technical questions.

Customization and Features

What are my options if I want to customize the questions?
Fireside includes a variety of question themes, and you can further personalize by adding your own questions or mixing themes to create a unique experience.

Can I add extra questions or themes to the recording?
Yes! We encourage personalizing your recordings by mixing themes and adding unique questions for a meaningful conversation.

Do I get to review the recording before it’s finalized?
Yes, you’ll have the opportunity to review the final recording after editing and can request adjustments if needed.

Product Options and Gifts

Can I gift Fireside to someone else?
Absolutely! Fireside makes a meaningful gift. We offer digital gift cards, allowing recipients to set up their recordings when they’re ready.

Is there a way to get a physical keepsake of my recordings?
Yes! We offer custom plaques and vinyl records with QR codes that link to your recordings, giving you a beautiful way to keep or gift a tangible memory.

Privacy and Security

How are my recordings stored and accessed?
Your recordings are securely stored on our platform, and you’ll receive a personalized link to access them anytime. You can share this link with family and friends as you choose.

How private are my recordings, and who can access them?
Privacy is our priority. Your recordings are securely stored, and only you and those with whom you share the unique link can access them. Fireside will never share or distribute recordings without your permission.

Pricing and Policies

Are there any subscription fees or ongoing costs?
Fireside is a one-time purchase, with no hidden fees or subscriptions. Once you purchase Fireside, you have complete access without additional costs.

What is your return policy and 60-day money-back guarantee?
We offer a 60-day money-back guarantee. Prior to ordering your vinyl, if you’re not completely satisfied, contact us within 60 days for a full refund. We want Fireside to be a cherished experience for you and your family.

Technical and Process-Related

What does the editing process involve, and how long does it take?
Our professional editors review each recording for quality, removing any interruptions. The editing process typically takes 5-7 business days, and you’ll receive a link to access the polished recording once it’s ready.